Last Updated: 28 June 2025
At The White House Guest Villa, we are committed to protecting the privacy and personal information of our guests, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.thewhitehouse.co.zw) or engage with our services.
By using our site or services, you agree to the terms of this policy.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services.
A. Personal Information
We may collect the following personal data:
- Full name
- Phone number
- Email address
- Physical address
- ID or passport number (for in-person check-ins)
- Payment information (e.g. EcoCash number, card type, bank details)
- Booking details (e.g. dates, number of guests, room type, special requests)
B. Non-Personal Information
When you visit our website, we may collect:
- Browser type and version
- IP address
- Device information
- Pages visited
- Time and date of access
- Referral website
2. How We Use Your Information
We use the information we collect to:
- Process bookings and reservations
- Communicate with you regarding your stay or inquiries
- Improve our website and services
- Send promotional offers, updates, and newsletters (only if you opt-in)
- Maintain records for internal and legal compliance
- Enhance customer service and personalize your experience
3. Legal Basis for Processing
We process your personal data based on:
- Your consent
- The need to perform a contract (e.g. completing a reservation)
- Legal obligations (e.g. for record-keeping)
- Our legitimate interest in running and improving our business
4. Sharing Your Information
We do not sell or rent your personal data. We may share information with:
- Staff members and trusted service providers (only when necessary to deliver services)
- Financial institutions (for processing payments)
- Legal or regulatory authorities, if required by law
All third parties are required to maintain the confidentiality and security of your information.
5. How We Protect Your Information
We implement industry-standard security measures to safeguard your data, including:
- Secure socket layer (SSL) encryption
- Access restrictions to authorized staff only
- Regular software and system updates
- Data backups
However, no online platform is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Analyze site traffic and usage patterns
- Improve user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some functionalities of the website.
7. Your Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Withdraw consent where applicable
- Object to the processing of your data for marketing purposes
To exercise these rights, please contact us at hello@thewhitehouse.co.zw.
8. Retention of Data
We retain your information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g. for tax and legal reporting).
9. Third-Party Links
Our website may contain links to third-party websites or social media platforms (e.g. Facebook, Instagram, TikTok). We are not responsible for the privacy practices or content of these external sites.
10. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors without the consent of a parent or guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
The White House Guest Villa
2 Granite Close, Redcliff, Zimbabwe
📞 +263 71 901 1755 | +263 77 234 1780
📧 hello@thewhitehouse.co.zw